Support: What do our managed server support services include?
With Dotsquares managing your hosting you can be assured of :
- 24 hour monitoring of servers or ad-hoc server admin support
- UK telephone number
- Remote support by Phone, MSN, Skype.
- Remote access to the system using SSH, RDP or services like LogMeIn.com.
- Support start within one hour of request
- Support hours as per the clients’ convenience; UK business or non-business hours.
- Ad-hoc or Regular server management
- Almost all web hosting control panel support including cPanel/WHM and Plesk
- Emergency support for websites that are down, hacking, virus attacks, malware inclusion etc.
- Wide range of Server supports including Windows, Linux, VMWare, BSD, MySQL database and MSSQL Database servers.
- Server Support Services includes - Server Optimisation and Migration, Server Administration and Restore, Initial Server Configuration, Kernel Upgrade, Security patches.
- Server security and vulnerability scanning services supporting MCAFee Secure, Acunetix, Godaddy website security.
- PCI DSS Compliance services supporting SecurityMetrix, Verisign TrustSeal
Cost:
Service
Price
Regular server management
Starts from £150 + VAT per month
Ad-hoc server management
Starts from £25 + VAT per hour
Emergencies :
- UK telephone number, emergency email contact.
- 1 hour response time
Cost:
Service
Price
Server support
£25 per hour + VAT*
* Minimum billing £50 + VAT