Methods of Communication
Be clear and concise, bullets work better than expanded sentences.
Examples, if you like something, share a link, it’s a good way of communicating ideas.
If a single word can convey the main idea of the whole sentence or has greater importance, best to bold it, e.g. ‘Reduce the size of image X by 25%’ or ‘Reduce the size of image X to 25%’.
Use specific subject lines in communications to ensure clarity, e.g. ‘Homepage – Layout amends’.
Try not to use colloquialisms or slang, they easily get misunderstood.
Send your responses to our updates after the close of our India working day, (14:00-15:00 GMT/BST) so when you check in the morning, several hours of work will have been done.
During the day, keep communication down to a minimum if possible, we get more done that way, but don’t be afraid to ask questions etc whenever.
Use Basecamp To Do list templates and tasks to write crystal clear requirements to ensure effective management and to avoid misinterpretation.
Time Zone Difference
Jaipur is GMT + 5½ hours, BST (British Summer Time)+ 4½ hours.
Q: How much do you charge?
We have several different Design & Development Models. Contact Us for more details.
Q: Where are your offices?
We have 4 main offices worldwide, with our Headquarters being located in the South Downs, just outside Brighton, (UK). More information can be found at Contact Us.
Q: What is the added value of using one of your UK / US based Project Managers?
You are able to take a more hands-off approach, leaving you to concentrate on your normal work. You can also arrange face-to-face meetings throughout the project, and can call up even if that day has finished in Jaipur.
Q: Do I have to use a Project Manager, or can I run the project myself?
If you consider yourself to be technical enough to liaise directly with a developer, then you may do so.
Q: Are you a registered company?
Yes, we are registered in England & Wales, No 4381390, and are VAT registered, No 868 8581 51.
Q: Do you use outside contractors?
No, we have over 800+ full-time members of staff.
Q: What services do you offer?
We are a total web services company, not just designers & developers, click below for more information.
Q: Can I hire a developer / designer for just a couple of hours?
Our minimum timescale for hiring a designer / developer is 1 day (8 hrs). Daily hire is a little bit more expensive starting at £125/day for a Developer, and £225/day for a Developer and a Project Manager.
Q: What happens when there are national holidays in India?
Clients are informed in advance of such days, and we work weekends to catch up, so no time is lost by our clients.
Q: Do you work weekends?
Generally no, but we can do for very tight deadlines, and for catching up after a national holiday.
Q: What happens if my developer is off sick?
We always have more than 1 developer familiar with ongoing work, so if the main developer is off sick, the stand-in can carry on in their absence, or if the project is complex, the developer makes up the missed hours by working late / weekends.
Q: How quickly can you start after I sign up to your services?
Generally, the day after payment is received. We pride ourselves in ensuring quick starts for our clients.
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