At Dotsquares, we understand that timely delivery of our products and services is important to our customers. We strive to provide efficient and reliable shipping to ensure that our customers receive their orders in a timely manner.
Our IT services are delivered electronically and are made available immediately after purchase. We will provide all necessary instructions and information for accessing and using the services via email or through our customer portal.
Our team is committed to delivering our services within the agreed timeframe, as outlined in the service level agreement (SLA) between us and the customer. If there are any delays or issues with delivery, we will communicate them to the customer as soon as possible and work to resolve them in a timely manner.
Since our services are intangible and digital, we do not offer any return or refund once the services are delivered. However, if there is any issue with the service or if it does not meet the customer's expectations, we will work with the customer to resolve the issue and ensure their satisfaction.
If you have any questions or concerns about our shipping policy or the delivery of our services, please contact us at Office@dotsquares.com our team is available to assist you and ensure that your experience with Dotsquares is a positive one.