The Client

Dedicated to simplifying the home-buying process, Buying Agent Partnership is the UK's leading property-finding service. As an expert property search agent, the company offers a full range of services, including comprehensive property searches, property previews, and detailed photo and video reports. From shortlisting potential homes to arranging in-person viewings, Buying Agent Partnership manages every aspect of the property acquisition journey, ensuring a seamless and stress-free experience tailored to each client’s unique preferences.

The Challenge

The client faced challenges with their existing user interface (UI) and user experience (UX), which impacted usability and overall satisfaction. To address these issues, our team started on a detailed design process to develop a more intuitive and user-friendly interface. We began by creating a Photoshop (PSD) prototype that served as the initial design framework.

The process was highly collaborative, with frequent iterations and client feedback shaping the final design. Each iteration of the prototype was shared with the client for review, allowing us to make necessary adjustments to better meet their specific preferences and requirements.

The primary challenge was not only to craft a visually appealing design but also to enhance the overall user experience. We focused on optimising user flow, accessibility, and aesthetic appeal. Through several rounds of feedback and refinement, we successfully delivered a custom UI/UX design that met the client’s expectations and significantly improved their system's usability.

The Solution

To elevate the client's UI/UX within Zoho CRM, our development team leveraged the Canvas feature, ensuring a seamless and engaging user experience that met and exceeded their expectations.

For the Zoho CRM deal module, automation was crucial. Our developers designed and implemented a blueprint integrated with Zoho Sign to streamline the contract-sending process. To enhance data management, lead conversion mapping was employed, enabling smooth data transfer across various Zoho modules.

For reporting needs, we utilised Zoho Analytics to create custom reports, providing the client with actionable insights tailored to their specific business requirements.

The Results

By implementing automated deal modules, we significantly streamlined our client’s sales process, ensuring a seamless transition from lead to close. We optimised data flow with lead conversion mapping, enhancing efficiency and accuracy. The introduction of a visually appealing Canvas interface improved user interactions, making the experience more intuitive. Additionally, leveraging Zoho Analytics, we created customised reports that provided sales reps with actionable insights.

These enhancements not only increased operational efficiency but also drove substantial growth, positioning our client for continued sales success. The comprehensive solution underscored our commitment to innovation and excellence, setting the stage for future achievements.