IT Service Management (ITSM) Solutions
Incident Management 
Problem Management
Change & Release Management
Request Management
Knowledge Management
Performance Analytics
Partnered with Startups and Fortune 500
Key Features of ServiceNow ITSM
Handle issues quickly and keep teams productive. ServiceNow ITSM makes it easy for anyone to report IT problems, automatically routes them to the right experts, and tracks resolution from start to finish. With self-service portals, chatbots, and automated assignments, teams can resolve issues faster and minimize disruption, letting everyone get back to what matters most.
Prevent recurring headaches by identifying and fixing root causes. ServiceNow’s problem management tools proactively analyze trends and recurring incidents, giving IT the insight needed to address deep issues. Workflows guide teams through diagnosis, so fixes are shared and future incidents are avoided—saving everyone time and stress.
Easily adapt to business growth and technology shifts—without the chaos. ServiceNow automates the process of requesting, reviewing, and approving IT changes, with built-in risk assessment and automatic documentation. By simplifying necessary changes, IT teams maintain stability while driving innovation.
Empower employees with easy access to IT services. The Service Catalog offers a clean, user-friendly portal where employees can request tools, software, or support anytime—no emails or complex forms required. Automated workflows and real-time tracking make service delivery smooth and transparent.
Solve problems faster by putting answers at everyone’s fingertips. ServiceNow boasts a robust, searchable knowledge base where solutions, FAQs, and best practices are always available. Employees and IT staff alike can quickly find or contribute helpful guides—encouraging self-service and faster resolutions.
See every piece of IT—hardware, software, and cloud—in one place. The Configuration Management Database provides a holistic view of the organization’s technology landscape. This makes it easier to assess the impact of incidents, track assets, plan changes, and ensure compliance, supporting smarter decision-making.
Deliver on promises and keep everyone in the loop. ServiceNow enables clear service level agreements (SLAs), automatic notifications, and performance tracking. Visual dashboards show progress and escalate issues before they become problems, ensuring accountability and better service.
Take care of routine issues any time of day with AI-powered virtual assistants. ServiceNow’s intelligent bots guide users to answers, resolve frequent requests, and free up IT staff to focus on complex challenges. Predictive AI quickly assigns problems to the right specialist, reducing wait times and improving satisfaction.
Track trends, anticipate issues, and drive improvement with actionable insights. Dashboards present real-time status and historical performance, helping teams make smarter choices and continually raise service quality.
Areas of Expertise
Discover our comprehensive range of technical expertise and professional services.
AI benefits in ServiceNow ITSM
AI benefits in ServiceNow ITSM
Automatically categorize, prioritize, and route incidents using predictive intelligence, reducing manual efforts and speeding up resolution times.
Virtual Agents for 24/7 Support
Leverage AI chatbots that instantly resolve common IT issues, freeing IT teams to focus on complex problems while improving user satisfaction.
Predictive Analytics for Proactive IT
Use AI to identify patterns and predict potential disruptions before they occur, enabling preventive action and minimizing downtime.
ServiceNow ITSM powered by AI
Revolutionize IT Service with AI-Driven Automation
Empower your IT teams to resolve incidents faster, smarter, and with less manual work
AI-Powered ITSM: Smarter Support, Happier Users
Deliver instant, AI-guided solutions that keep your business moving 24/7.
Transform IT Operations with Autonomous AI Agents
Let AI automate routine workflows and free your team for strategic innovation.
Predict, Prevent, Perform — AI at the Heart of ITSM
Leverage AI insights to avoid disruptions and boost IT reliability.
Drive IT Excellence with Intelligent Automation
From incident triage to change planning, AI accelerates every step in your service process.
Here are customer benefits and ROI points tailored for IT leaders exploring ServiceNow ITSM solutions:
Customer Benefits for IT Leaders
Accelerate incident resolution and reduce downtime, driving greater employee productivity and business continuity.- Gain holistic IT visibility and control with configuration management (CMDB), supporting smarter decisions and risk mitigation.
- Automate routine tasks and approvals, freeing IT staff for higher-value strategic work and minimizing manual errors.
- Promote a culture of continuous improvement using performance analytics and actionable dashboards.
- Enable seamless, audit-ready change management that balances speed with IT stability.
- Foster knowledge sharing and self-resolution, reducing knowledge silos and enhancing cross-team collaboration.
ROI and Value Realization
- Achieve faster return on IT investments by streamlining service delivery and optimizing resource allocation.
- Lower operational costs through automation, reduced ticket volumes, and improved efficiency.
- Increase customer satisfaction and retention by providing reliable, quick, and transparent IT services.
- Support business agility by accelerating changes and lowering the risk of IT disruptions.
- Enhance compliance and audit readiness, reducing the risk and cost of regulatory penalties.
- Drive measurable business outcomes, such as reduced mean time to resolution (MTTR) and improved first-call resolution rates.
Advantages of Hiring Developers from Dotsquares
Enterprise-Grade Security
ISO 27001: Airtight contracts, compliance, frameworks, secure infrastructure.
Speed Without Compromise
See top candidates for free in 10 days, onboard in 14 days – rapid hiring and scaling without sacrificing quality.
Elite Talent, Proven Quality
100,000+ monthly applications. Only the top 1% make it. Technical excellence and cultural alignment guaranteed.
In-House AI Academy
Continuous upskilling in AI, prompt engineering, and emerging tech – battle-ready devs so your teams never fall behind.
What we have done
Explore our portfolio of ServiceNow projects to see how we've successfully implemented innovative solutions and demonstrated our expertise in platform implementations and workflow automation projects.
Financial Services
ServiceNow Integration for Financial Services
Challenges
The client, a financial services organization, struggled with fragmented and outdated customer service processes. This inefficiency led to slow response times, high case volumes, and inconsistent customer interactions, ultimately affecting client satisfaction and retention.
Solution
We implemented ServiceNow to overhaul the client's customer service management. The solution provided a unified platform with features such as automated case management, self-service portals, and knowledge management. Automation reduced case volumes and improved issue resolution, while proactive and connected service capabilities enhanced customer relationships, driving higher satisfaction and retention.
Servicenow
USA
Tailored Technologies to Conquer Your Development Challenges
Harness the power of our advanced technologies to elevate user interaction and drive engagement.
The Advantages of Working with Dotsquares for Web Development
We don't just build websites - we craft solutions that transform your business. Here's what sets us apart:
Clear Communication
We believe in total transparency. You'll get regular updates on your project's progress, and your feedback is always welcome. Plus, you'll always own all the code and creative elements we create for you.
On-Time Delivery
We use cutting-edge project management tools and agile development practices to keep your project on track. This means you'll get a high-qualitdeliveryed exactly when you expect it.
Solutions Built for Your Needs
Whether you need a custom-built or strategic optimisation of an existing one, we prioritise your unique goals. We'll ensure your development perfectly aligns with your digital strategy.
Direct Collaboration
Consider our team an extension of yours! You'll have direct access to the talented developers and designers working on your project during agreed-upon hours, ensuring smooth collaboration.
Elevated User Experience
Our creative and skilled UI/UX designers and developers leverage the latest technologies to deliver user-friendly, scalable, and secure development that drive results and meet your evolving business needs.
Flexible Engagement Models
We understand that your needs can change. That's why we offer flexible engagement options. Choose the model that works best for you now, and switch seamlessly if your needs evolve. We're committed to building a long-term, reliable partnership with you.
Get Our Assistance for Your Business Needs
At Dotsquares, we provide flexible options for accessing our developers' time, allowing you to choose the duration and frequency of their availability based on your specific requirements.
Bucket hoursWhen you buy bucket hours, you purchase a set number of hours upfront.
- Your purchased bucket hours remain valid for 6 months, during this time frame, you can utilize our services until your hours are exhausted or until the 6-month period expires.
- For example, if you invest in 40 bucket hours and use 10 hours within the first month, you will have a remaining 30 hours to utilize over the next 5 months.
- In this case, the developer will work for other projects simultaneously as you have opted for bucket hours and not dedicated hiring.
It's a convenient and efficient way to manage your developer needs on your schedule.
Explore more
Dedicated/Regular HiringIn dedicated hiring, the number of hours are not fixed like the bucket hours but instead, you are reserving the developer exclusively for your project.
- The developer will work only on your project for a set amount of time.
- You can choose to hire the developer for a week or a month, depending on what your project needs.
- This means our developer will focus exclusively on meeting the needs of your project, without any distractions from other commitments.
Whether you need help for a short time or a longer period, our dedicated hiring option ensures your project gets the attention it deserves.
Explore moreBuilt Relationships with 12,500+ Happy Clients!
Companies employ software developers from us because we have a proven track record of delivering high-quality projects on time.
5+ Years of Average Experience
Integrity & Transparency
FREE No Obligation Quote
ISO 27001 Information Security
Outcome-Focused Approach
Transparency is Guaranteed
Focus on Security
4.8/5 Rating on Clutch
Hire a Team of Your Choice
Costs Lower Than Your Local Guy
Our Agile Development Process
Companies employ developers from us because we have a proven track record of delivering high-quality projects on time.
Planning & Consultation
Our journey begins with understanding your vision. Based on your vision, we collaboratively create a project roadmap with clear milestones. We’ll consult about your ideas, target audience, and desired outcomes.
Initiate discussions to understand your objectives, target audience, and desired outcomes.
Collaboratively create a detailed project plan with clear milestones and deadlines.
Outline the key features, functionalities, and requirements.
Allocate team roles, tools, and budgets to ensure effective project management.
Design
Our skilled designers translate your vision into a user-friendly and visually appealing solution. They focus on creating a positive user experience that keeps users engaged and coming back for more.
Develop wireframes to outline the structure and layout.
Craft the user interface and user experience, focusing on aesthetics and functionality.
Create interactive prototypes for user feedback and refinement.
Present the design for your review and approval, making necessary adjustments based on feedback.
Development
Our expert developers take your design and turn it into reality. We keep you informed throughout the process with regular progress reports and milestone deliverables. This ensures you have complete transparency and control over the development phase.
Code the client-side interface, ensuring responsiveness and compatibility.
Build the server-side logic, integration, and functionalities.
Provide progress reports and milestone deliverables to keep you informed.
Conduct initial testing and debugging to ensure the development functions as intended.
Testing
Before launch, our dedicated QA specialists meticulously test every aspect of your product. They identify and fix any potential issues to guarantee a smooth and flawless user experience.
Test all features and functionalities to ensure they work correctly.
Evaluate the user interface and user experience for ease of use and navigation.
Assess the speed, load time, and responsiveness under various conditions.
Conduct thorough security checks to identify and fix vulnerabilities.
Deployment
Once everything is finalised, our team strategically chooses the most suitable deployment methods and services. Now, your project is live for everyone to see and interact with!
Recommend and set up the most suitable services based on your needs.
Perform final checks and configurations before going live.
Develop a launch plan, including marketing and promotional strategies.
Deploy the product, ensuring everything is functional and optimised for performance.
Maintenance
Our commitment doesn't end at launch. We provide ongoing support to ensure your product stays up-to-date, secure, and bug-free.
Implement software and security updates to keep the website current.
Continuously monitor performance and security to prevent issues.
Address any technical issues or bugs that arise post-launch.
Optimise speed and functionality based on user feedback and analytics.
We're here to answer all your questions.
IT Service Management (ITSM) is the practice of designing, delivering, managing, and improving IT services that meet business needs. It ensures smooth IT operations and consistent service delivery through defined processes and best practices.
ITSM reduces downtime, improves service quality, enhances customer experience, and optimizes operational costs. It enables teams to deliver faster and more reliable IT support aligned with business goals.
We support all core ITSM processes including:
- Incident Management
- Problem Management
- Change Management
- Request Fulfilment
- Asset & Configuration Management (CMDB)
- Service Level Management
- … and more.
Our team works with leading ITSM platforms including ServiceNow, Jira Service Management, Ivanti, Freshservice, and other enterprise ITSM tools based on client needs.
Yes, ITSM promotes automation through workflows, self-service portals, and AI-powered virtual agents—saving time and reducing manual workload for IT teams.
Incident Management is the process to quickly restore services when something breaks or stops working, ensuring minimal business disruption and better user satisfaction.
Incident: Fix the issue and restore service as quickly as possible.
Problem: Identify the root cause behind recurring incidents and prevent them from happening again.
Through Change Management, every modification to IT systems is controlled and approved based on risk, impact, and urgency—preventing unexpected outages and failures.
A Configuration Management Database (CMDB) stores information about all IT assets and their relationships. It enables better troubleshooting, planning, risk assessment, and compliance.
Yes. We can configure the Service Desk according to your organizational roles, workflows, SLAs, automation rules, and reporting requirements.
Absolutely. We integrate ITSM platforms with HR systems, monitoring tools, CRMs, DevOps pipelines, and cloud services for seamless data and process flow across the business.
Yes, we provide complete support including ITSM process consulting, implementation, migration, upgrades, and team training to ensure successful adoption.
